Cancellation and refunds
Read the applicable policy and your choices.
Robert Szabo
Last Update an hour ago
This policy applies to apps, watch faces and subscription services
supplied by Robert Szabo trading as Vainqueur Studio.
For billing, cancellation and refunds, follow the instructions for
the checkout where you paid. Your order confirmation identifies
the purchase and who to contact.
Nothing in this policy limits your statutory rights.
The refund windows below describe each provider’s standard process.
You may have additional rights under applicable consumer law.
1. Purchases made directly in the Garmin Connect IQ Store
Garmin accepts standard refund requests within 48 hours of purchase.
In the Connect IQ app, open your profile, choose
Purchase History, select the purchase and choose
Report a Problem, then
Request a Refund. See
Garmin’s purchase and refund instructions.
If you downloaded the product from Connect IQ and paid through KiezelPay or Polar, follow the instructions for that checkout.
2. Purchases made through KiezelPay
KiezelPay licences are one-off purchases. Some licences may expire.
They never renew automatically. If a time-limited licence expires,
you can buy a new licence if it is still available.
KiezelPay offers refunds within 30 days of purchase. To request
one, email [email protected]
with the product name and purchase details. See
KiezelPay’s refund instructions.
If a KiezelPay trial is offered, check the product listing for
its duration and conditions. When the trial ends, you can choose
whether to buy. The end of the trial does not trigger a charge.
3. Subscriptions purchased through Polar
Polar Software, Inc. is the seller and merchant of record for
purchases completed through Polar Checkout. See the
Polar Buyer Terms.
Paid subscriptions renew automatically at the billing interval shown
at checkout until cancelled. To stop the next charge, cancel before
renewal using the cancellation option in your Polar customer account
or contact Polar using the details in your order confirmation or the
Polar Buyer Terms. Keep your cancellation confirmation. Uninstalling
the app does not cancel your subscription.
When you stop future renewal, access normally continues until the
end of the current paid period. For a refund or to exercise a
statutory cancellation right, contact Polar separately. If your
checkout includes a trial that converts to a paid subscription,
cancel before the trial ends to avoid the first charge.
4. Vainqueur Studio service refunds
- Suspension for excessive usage. If we suspend
your subscription for excessive usage without finding misuse, we
offer early cancellation and a proportional refund for the unused
part of the paid period. - Service suspension or closure. If we suspend or
discontinue the service itself, we offer cancellation and a
proportional refund for the remaining paid period. - Significant service degradation. We may offer
early cancellation or a refund in addition to any remedy required
by law. - Disclosed usage limits, change of mind and confirmed misuse.
Vainqueur Studio offers no additional voluntary refund for reduced
speed or request frequency within disclosed limits, a change of
mind, or confirmed misuse or infringement. Any rights under
applicable law or the seller’s refund policy still apply.
We calculate a proportional refund using the amount you actually paid
for the affected billing period and the share of that period remaining
from the effective date of suspension or termination. Contact us for
help with a service refund. Any refund is processed through the
original purchase route.
For WristVoice AI, see the
Fair Usage, Suspension and Cancellation Policy
for the rules on usage restrictions and suspension.
5. Statutory cancellation and consumer rights
You may have a legal right to cancel an online purchase during a cooling-off period. UK consumers generally have 14 days from the day after entering a qualifying online contract. For digital content, that right can end once supply begins if you expressly agreed to immediate supply and acknowledged that you would lose the right. Separate rules apply to services that start during the cooling-off period. Use the seller’s cancellation details in your order confirmation if you wish to exercise a statutory right.
is faulty, unavailable or differs from what was promised. These
rights are separate from the provider’s standard refund process
and any voluntary refunds in this policy.
6. Help with a purchase
For technical issues or help with a Vainqueur Studio service refund,
email
[email protected]
with the product name, purchase date and order reference. For
cancellation or billing requests, use the route above that matches
your purchase. Keep your order confirmation and any cancellation
confirmation. Never send card details or passwords.